Customer Support Agent - Executive - Travel CST

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team

CST Team comprises service associates who help customers get onboarded on Paytm and help them have a good experience of Paytm services.

About the role

Candidate has to handle concerns and complaints raised by the customers/merchants on a day-to-day basis and make sure the daily tasks are being closed within the defined TAT with a good customer experience.

Expectations/ Requirements:

● Resolving day-to-day queries of the customers/merchants via call/chat.

● Oversee day-to-day management of campaigns and ensure brand consistency

● Ensure brand consistency in copy through tone, voice, and terminology

● Developing and implementing a timeline to achieve targets.

Superpowers/ Skills that will help you succeed in this role:

● High level of drive, initiative, and self-motivation

● 1+ years’ experience in customer support

● Exceptional multi-tasking skills

● Strong problem-solving skills

Why join us

● A collaborative output-driven program that brings cohesiveness across businesses through technology

● Improve the average revenue per use by increasing the cross-sell opportunities

● A solid 360 feedback from your peer teams on your support of their goals

● Respect, that is earned, not demanded from your peers and manager