Technical Operations

OVERALL ROLE: The Technical Manager will (lead a team to) manage the day-to-day M&E Operations and activities for the assigned property/facility, and be the on-site key point of contact for key location stakeholders. The role will assume overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk.

MAJOR RESPONSIBILITIES

▪ Operations Management:

● Establish Engineering & Operational procedures and roll out the same for site staff

● Establish contacts with local authorities on the facility related issues and maintain the relationship. Responsible for all legal & authorities related compliances pertaining to facility & engineering systems

● Plan and manage the budgets for Engineering & Operational contracts

● Carry out Technical Audits for all installations at periodical intervals

● Review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with the manufacturer recommendations

● Plan & take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and Civil works pertaining to the facility

● Responsible for planning a critical spares list for all installations as per manufacturer's recommendations and inventory

● Responsible for development of all maintenance related schedules and shutdowns in consultation with Clients / OEMs

● Periodically inspect the logbooks, checklists and PPM schedules for a better management of Engineering systems

● Work towards the 'ZERO' down time and set up the practices to ensure the delivery of seamless service

● Responsible for ensuring all statutory obligations such as Fire, Lift, Explosives and stability certificate etc.

● Responsible for setting up the maintenance contracts to ensure the risk mitigation

● Implement the Energy management programs to reduce the cost on utilities

● Handle small renovation projects from initiation to completion. Basic knowledge of Projects management is essential

● Responsible for weekly & monthly reports on M&E, covering the maintenance contracts, spare parts consumption, Incident reports, Improvement projects etc ● Ensure energy management, saving opportunities, risk management & engineering systems audits.

● Recommend continuous quality improvement practices and implement Industry Best Practice operations

● Review existing operations regularly to reduce costs and improve operational standards

● 24/7 emergency call support and site attendance is required

● Develop and implement a facility management program including preventative maintenance and life-cycle requirements

● Supervise maintenance and repair of facilities and equipment. Timely maintenance of Generator, UPS, Elevator, Air conditioners and other critical equipment

● Plan and monitor appropriate facility management staffing levels & ensure efficient utilization of facility maintenance staff

● Develop and implement innovation programs and processes that reduce utility costs, increase productivity and savings and share learnings with within department

● Continuous optimization of processes, tools and documentation

▪ Stakeholder Management:

● Develop and sustain a high-quality well motivated team

● Ensure that engineering staff is qualified and trained to perform the duties they are expected to carry out

● Manage and coach team

● Provide technical advice and guidance for site delivery team

● Ensure high staff morale, trust and work ethics

● Build and maintain an environment that supports teamwork, co-operation and performance excellence within team

▪ Contracts Management:

● Plan and manage all contracts to ensure that they are professionally delivered at the right costs

● Ensure expiry of contracts are well-monitored and re validations are initiated if needed

● Ensure contracts are continually assessed to deliver best value

● Calculate and compare costs for goods and services to maximize cost-effectiveness

● Manage contractor and vendor relationships

▪ Procurement & Vendor Management:

● Ensure vendors are well-managed, delivering services on time and within budget

● Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation

● Plan and manage budgets for Engineering & Operational contracts

● Ensure that vendor procurement processes comply with agreed procurement guidelines as well as One97 / Paytm best practices

▪ Finance Management

● Verify payment and invoicing match contract pricing

● Prepare and track facility budget

● Monitor expenses and payments

● Generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures and purchases for the location

● Develop and implement cost reduction initiatives

● Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including One97 / Paytm best practices

● Ensure financial processes are followed at all times

▪ Health & Safety Management

● Ensure the provision of a safe working environment

● Advise on and monitor energy efficiency

● Oversee environmental health and safety practices & implement changes for safe work environment

● Respond to facility and equipment alarms and system failures

● Ensure compliance with statutory regulations on fire, health and safety standards

CANDIDATE SPECIFICATION

KEY SELECTION CRITERIA

Ideal Experience

● Graduate / Postgraduate in Electrical Engineering

● 10-12 years’ experience in managing Conventional / Multi-tenant Facility

● Has background and experience working in service industry

● Knowledge of local occupational health and safety requirements

● Knowledge of critical facilities

● Knowledge of vendor management for specialized services

● Excellent understanding of technical aspects of property and its utilities (Data center, generators, Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, UPS, BMS system)

● Strong budget management and financial analysis skills

Other Personal Characteristics

● Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & Hindi), also an active listener

● Passion for quality – has an eye for detail to make sure the best delivery of services

● Self-motivated; confident & energetic

● Ability to effectively deal with stressful situations

● Flexible – able to adapt to rapidly changing situations

● Strongly goal-oriented – able to focus on meeting all performance targets

● Is a team player – able to cooperate and work well with others to meet targets ● Proven ability to initiate and follow through with improvement initiatives

● Exhibits honesty & trustworthiness