TechOps Engineer

Job Summary

Paytm is looking for a dynamic TechOps Engineer to support its telecom and VAS platforms. The role involves real-time monitoring, troubleshooting, and operational support for services like USSD, IVR, SIP, and CRBT, ensuring seamless service delivery to telecom partners and end users.

Key Responsibilities

● Monitor and manage Paytm telecom platforms including USSD, IVR, SIP, and CRBT services

● Perform L1 troubleshooting for platform, network, and service-related issues

● Handle alerts, alarms, and incident tickets within defined SLAs

● Coordinate with internal teams (Platform, Network, Deployment) and external operators for issue resolution

● Support daily operations, health checks, and service availability monitoring

● Analyze logs and provide initial RCA for incidents and recurring issues

● Assist in deployment activities, configurations, and change management

● Ensure proper communication and escalation in case of service impact

● Maintain documentation, SOPs, and operational reports Required Skills:

● Hands-on experience with Linux/Unix (basic commands, troubleshooting, logs analysis)

● Basic understanding of SIP protocol, call flows, and telecom services.

● Exposure to USSD and IVR platforms in telecom/VAS environment

● Knowledge of CRBT systems and integrations with operators

● Understanding of networking fundamentals (TCP/IP, ports, latency, routing basics)

● Experience with monitoring tools and ticketing systems (Jira, Remedy,EGL,Grafana,Prometheus )

Soft Skills

● Strong ownership and accountability

● Good communication skills for cross-team and operator coordination

● Ability to work in a 24x7 shift environment

● Quick troubleshooting and problem-solving mindset

Education

● B.Tech / B.E / MCA