Project Manager II

About us Build the future of banking. Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences. Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in 2025. Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including: 1. Tachyon, our cloud-native banking stack built for population-scale systems 2. Cipher, our unified authentication platform for secure, high-volume banking environments 3. Digital Credit as a Service, enabling banks to launch credit lines on UPI 4. Elena, our intelligent and conversational AI platform for banking 5. Pixel, India’s first digital-native credit card, launched in partnership with HDFC Bank, for whom we also revamped their PayZapp mobile app: Winner of the Celent Model Bank Award for Payments Innovation 2024 6. Sparrow, the leading card experience for non-prime cardholders in the US …and more across cards, payments, lending, and core banking. We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a Great Place to Work. If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground. If you would like to learn more about how we have grown and evolved over the years, watch our journey here. You can also explore our website and follow us on LinkedIn, Instagram,YouTube, and X. Responsibilities

1. Communication & Channel Governance

• Ensure no posts/messages across support channels, chats, or groups remain unaddressed

• Highlight leader-specific queries for timely attention

• Align with SRE teams as needed

• Ensure all SRE-related emails are acknowledged and actioned

2. Calendar & Meeting Management

• Regularly review calendar (start, during, and end of day)

• Ensure RSVPs are shared/requested for all meetings

• Schedule requested calls immediately

3. Change Management (CMR / eCMR Governance)

• Ensure no CMR/eCMR has missing planned start dates

• Validate all Olympus changes are correctly tagged

• Review scoped changes for completeness, accuracy, and impact diffs

• Drive CAB alignment, approvals, and calls

• Coordinate Change communications and downtime windows

• Collaborate on dependencies (EOD runs, Day-1 readiness, demos)

• Proactively unblock execution issues

• Maintain CMR hygiene, reports, and pipeline cleanup

• Ensure all required fields are updated and accurate

4. Downtime Governance

• Maintain Downtime Tracker with validated impact analysis

• Coordinate issue resolution during demos with stakeholders

5. EOD & Internal Demo Governance

• Ensure no EOD issues (Prod/UAT) remain unaddressed

• Validate EOD tracker data accuracy

• Ensure internal demo scripts run successfully

• Drive same-day resolution or escalate blockers

6. Incident, RCA & Change Governance

• Ensure no stale CMRs, INCs, or RCAs; prevent SLA breaches

• Drive closure through proactive follow-ups and email communication

• Maintain incident hygiene (correct mapping, linking, field updates)

• Escalate SLA breaches promptly

• Conduct/ensure BRC reviews for Sev-1 & Sev-2 RCAs

7. Reporting & Metrics

• Publish monthly governance deck within first 2 working days

• Update SLO metrics at the start of each month

• Maintain accurate tracking and reporting across all governance areas

8. Onboarding & Configuration Governance

• Oversee new service/cluster onboarding with correct SaaS mapping

• Ensure tenant and CSN onboarding documentation & sign-offs

• Maintain accurate SaaS–cluster mappings across all platforms (Ryze, Olympus, Sparrow, etc.)

9. Data Hygiene & Compliance

• Ensure no null values in planned/actual deployment fields

• Maintain accurate SaaS mapping (no “None” cases)

• Enforce complete and correct data across systems and trackers

10. Stakeholder Collaboration & Escalation

• Act as a central coordinator across SRE, CS, and stakeholders

• Proactively identify risks, unblock dependencies, and escalate issues

• Ensure smooth execution of releases, demos, and operations

Skills

Strong operational and delivery management

Excellent communication, stakeholder, and conflict-resolution skills

Data-driven decision-making and analytical thinking

Budgeting, cost analysis, and resource planning

Familiarity with cloud platforms (AWS)

Experience and Qualification