Product Manager ServiceNow

We are seeking an experienced Product Manager to lead the development and implementation of cutting-edge solutions on the ServiceNow platform, driving innovation and optimizing product success through strategic collaboration and execution.

Responsibilities

• Define product requirements through effective documentation and visual tools such as user journey diagrams and wireframes

• Work closely with technical product teams to deliver scalable and versatile solutions on the ServiceNow platform

• Translate business needs and PRDs into comprehensive functional specifications informed by user research and data analytics

• Collaborate with stakeholders to thoroughly understand technical and business requirements and translate them into actionable plans

• Establish product metrics to evaluate, measure, and improve product performance over time

• Manage the entire product lifecycle, from PoC and beta testing to public launches and continuous improvements

• Create user stories with a clear focus on UI/UX requirements, interaction design, and end-to-end workflows

• Define detailed acceptance criteria and edge cases for user-facing features

• Utilize tools like Figma or AI-assisted design applications for wireframes and prototyping to accelerate stakeholder alignment

• Lead UAT testing processes and post-launch hypercare to maintain product and operational stability

• Enhance cross-functional collaboration with technical program managers (TPMs) to ensure alignment between execution and strategy

• Monitor task progress and manage risks effectively to ensure timely delivery of milestones

Requirements

• 10-15 years of professional experience with 4-7 years in a TPM or equivalent role

• Knowledge of the ServiceNow platform and capability to develop and implement technical solutions

• Background in creating detailed user stories and functional specifications for business and UI/UX requirements

• Proficiency in tools like Figma or AI-assisted design platforms for creating visual prototypes

• Familiarity with Agile delivery tools such as ServiceNow Agile or Jira

• Competency in backlog management, story refinement, and execution tracking

• Understanding of hypercare, incident resolution, and support processes

• Strong communication skills to convey technical concepts in a clear, concise manner

Nice to have

• Experience with Customer Success, CSP, or other ServiceNow modules

• Showcase of rapid prototyping expertise using AI tools to minimize dependencies on design teams

• Flexibility to thrive in fast-paced, cross-functional global environments